This policy explains when you can get a refund for something you paid for on CSS Nexus (cssnexus.com): printed books and notes from the shop, PDFs, and paid plans for the essay outline and précis evaluation. All payments are made in advance in Pakistani rupees, so please read this before you pay. It is part of our Terms & Conditions.
When you will get a full refund
- You paid but we cannot fulfil your order, for example because a book is out of stock or we cannot deliver to your city.
- You paid twice for the same order, or paid more than the amount shown at checkout. We refund the extra amount.
- We cancel your order for any reason before it is delivered.
Printed books and notes
- If your book arrives damaged, has missing or misprinted pages, or is not the item you ordered, message us on WhatsApp within 3 days of delivery with photos of the book and its packaging.
- Once we confirm the problem, we will send you a replacement free of charge or, if a replacement is not available, refund what you paid for the book.
- You can cancel a printed order for a full refund until it is handed to the courier. After that, it cannot be cancelled.
- We do not accept returns of books that arrive in good condition, including when you change your mind after ordering.
- Used books and novels are sold in the condition described on the product page, so normal signs of use are not a reason for a refund.
- Delivery charges are refunded only when the problem was our mistake (a damaged, wrong or undelivered book).
PDFs and other digital products
- Because PDFs can be copied once they are sent, they cannot be returned or refunded after delivery.
- Each product page has a free preview so you can check the content before buying.
- If a file does not open, is incomplete, or is not the product you paid for, tell us on WhatsApp and we will send the correct file. If we cannot fix the problem, we will refund you.
Essay outline and précis evaluation plans
- Paid checks are added to your account once your payment is confirmed. After they are added, plans cannot be refunded, but your checks never expire.
- A check is not used when an evaluation cannot be completed, so you do not lose anything when an evaluation fails.
- If your payment was confirmed but the checks did not appear in your account, message us and we will add them or refund you.
- Please use your free checks first to see how the evaluation works before buying a plan.
How to ask for a refund
- Message CSS Nexus on WhatsApp (see our Contact page) with your order number, your name, the payment receipt and the reason for the refund.
- We reply within 2 working days. If your refund is approved, we send it within 7 working days.
- Refunds go back to the same account you paid from (Easypaisa, JazzCash, a bank account or whichever method you used). We cannot refund to someone else's account.
- Any fee charged by your bank or wallet for the original payment may not be refundable.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated. Orders are covered by the policy that applied when you paid.
Contact
Questions about a refund or an order? See our Contact page or message CSS Nexus on WhatsApp.